Refund policy

Returns & exchanges

Lilith Couture pieces are prepared to order. Review the design and size before purchase, and contact us if you need measurements or fabric details confirmed. Made-to-order production does not remove your rights concerning defects or items that do not match your order.

Defective, damaged or incorrect items

If you discover a defect or receive a piece that differs from your order, contact us on WhatsApp +974 55561949 or email contact@lilithcouture.qa when you notice the problem. We do not impose a 48-hour deadline that removes your statutory rights. Include your order number, a description and clear photos where possible; keep the piece available for inspection.

Defects or non-conformity are addressed through repair, replacement or refund without charge, in accordance with your rights under Qatar law. We will coordinate the necessary inspection and return steps with you. You will not bear the costs of resolving a defect or non-conformity for which we are responsible.

Item condition and returning a piece

Stop using the piece if continued use could worsen the damage. Keep tags and packaging where possible, and contact us to arrange the return before sending it. Missing packaging alone does not remove your rights concerning a defective or non-conforming item.

Change of mind or size

A change-of-mind or sizing request for a defect-free piece that matches the order is different from a defect claim. Contact us before purchase to confirm the options for that design, or after delivery to discuss your request. We cannot promise that every piece can be altered. Nothing in this policy excludes rights provided by law.

Refund follow-up

When a refund is confirmed, we explain its amount and processing method. The time for funds to appear depends on the payment method and your bank. For an update, email your order number; do not send card details.

WhatsApp and PayPal orders

This policy also applies to orders arranged through WhatsApp and paid through an invoice or PayPal when available. Include your order or invoice number when contacting us. Approved refunds are returned to the original payment method where possible; if this is not possible, we contact you to arrange a suitable alternative. Refunds are not processed inside a WhatsApp chat, and we do not ask for passwords or verification codes to process them.